Inbound channels and service hours
01
Intelligent reception
A system that receives, understands and routes every enquiry.
It works as the first layer of service: answers with approved information, collects the required details and completes the next step without leaving conversations behind.
Demonstration
First, watch it work.
This area will show the real experience: a person starts the enquiry, the system responds and completes a visible action such as booking, routing or recording the request.
WORKFLOW DE RECEPTION ASSISTANTHow an enquiry travels through the system
Flow simulation, not live executionInputWhatsApp / Web / Form
ProcessingVoice, Text & Attachments
AI ReceptionistAuthorized Knowledge Base
Business RulesQualification & Urgency
Logging & CRMLead, Booking & History
Smart ResponseBounded Generation
Notification & OutputMessage + Team Alert
Step 1 · ReceptionInput
Incoming Customer EnquiryAn enquiry arrives via WhatsApp, web or form: 'Hi, I'd like a quote for automated reception and to schedule a meeting.'
- 1. InputWhatsApp / Web / Form
- 2. ProcessingVoice, Text & Attachments
- 3. AI ReceptionistAuthorized Knowledge Base
- 4. Business RulesQualification & Urgency
- 5. Logging & CRMLead, Booking & History
- 6. Smart ResponseBounded Generation
- 7. Notification & OutputMessage + Team Alert
System
How it works from start to finish.
Available integrations
The agent works inside your tools.
The final combination is confirmed during discovery. These are common connections, not a promise of automatic compatibility.
WebsiteEmailCalendarCRMn8nDatabaseOpenAI GPT-4oAnthropic Claude 3.5WhatsApp BusinessGoogle WorkspaceMicrosoft 365HubSpotSalesforceSlackStripeShopifyNotionPipedriveAirtableTwilioJiraLinearMonday.comClickUpGitHubGitLabBitbucket
Databasen8nCRMCalendarEmailWebsiteMakeZapierMercadoPagoTypeformGmailOutlookSupabasePostgreSQLZoho CRMIntercomGoogle SheetsMS TeamsActiveCampaignMercadoLibreAsanaZendeskFreshdeskServiceNowSAPOracleDocuSignCalendlyDropboxTrello
Priority integrations for this solution
WebsiteEmailCalendarCRMn8nDatabase
Configuration
How it adapts to your operation.
The workflow is a foundation, not a closed product. During discovery we define these variables around your tools, permissions and way of working.
Questions, required fields and urgency criteria
Response tone and approved content
Booking, routing and human-review rules
Outcome
What changes once the system is running.
The final scope is defined during discovery, but these outcomes guide the design of the solution.
Immediate response on selected channels
Contact details and needs ready to work
Booking or routing based on intent and priority
Automatic record of each opportunity
Use cases
Where this system fits into a real operation.
Twelve common situations and the operating outcome a well-configured automation can deliver.
Use case · 1/12
Someone makes an enquiry while the team is unavailable. The assistant answers with approved information, collects the essential details and prepares the conversation for follow-up.
Contact
Book a 30-minute diagnosis.
30-MIN B2B DIAGNOSIS
Tell me which process you want to automate.
We review where work repeats, which tools are involved, and which part makes sense to automate first.
In 30 minutes we define:
- ✓Which process to tackle first
- ✓Which tools should be connected
- ✓Which metrics to use to measure if it works
AWSAzureGoogle CloudHubSpotSalesforceAnthropicOpenAIn8n
1Select Date
→
2Your Details
orkelya.comEnterprise AI · B2B Diagnostic
MONTUEWEDTHUFRISATSUN