Impact evaluation rules and keywords
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Support intelligence
Handle urgent requests first with real-time AI classification.
Analyzes incoming support requests, evaluates impact, assigns priority (High, Medium, Low) and logs ticket in support board.
Demonstration
First, watch it work.
This area will show the real experience: a person starts the enquiry, the system responds and completes a visible action such as booking, routing or recording the request.
WORKFLOW DE TICKET TRIAGE & INTELLIGENCEHow an enquiry travels through the system
Flow simulation, not live executionTicket EntranteSoporte / Email / Formulario
Análisis UrgenciaClasificación Prioridad IA
Motor de TriajeAsignación Dueño & Categoria
Regla de EscaladoDetección de Casos Críticos
Google Sheets LogAppend a Triage Tickets Log
Notificación SlackAlerta Inmediata a Soporte
Control de SLAsSeguimiento Tiempo Respuesta
PASO 1 · RECEPCIÓN TICKETTicket Entrante
Ingreso de Solicitud de SoporteCaptura el problema informado por el cliente.
- 1. Ticket EntranteSoporte / Email / Formulario
- 2. Análisis UrgenciaClasificación Prioridad IA
- 3. Motor de TriajeAsignación Dueño & Categoria
- 4. Regla de EscaladoDetección de Casos Críticos
- 5. Google Sheets LogAppend a Triage Tickets Log
- 6. Notificación SlackAlerta Inmediata a Soporte
- 7. Control de SLAsSeguimiento Tiempo Respuesta
System
How it works from start to finish.
Available integrations
The agent works inside your tools.
The final combination is confirmed during discovery. These are common connections, not a promise of automatic compatibility.
Google SheetsCode Enginen8nSupport DeskOpenAI GPT-4oAnthropic Claude 3.5WhatsApp BusinessGoogle WorkspaceMicrosoft 365HubSpotSalesforceSlackStripeShopifyNotionPipedriveAirtableTwilioJiraLinearMonday.comClickUpGitHubGitLabBitbucket
Support Deskn8nCode EngineGoogle SheetsMakeZapierMercadoPagoTypeformGmailOutlookSupabasePostgreSQLZoho CRMIntercomMS TeamsActiveCampaignMercadoLibreAsanaZendeskFreshdeskServiceNowSAPOracleDocuSignCalendlyDropboxTrello
Priority integrations for this solution
Google SheetsCode Enginen8nSupport Desk
Configuration
How it adapts to your operation.
The workflow is a foundation, not a closed product. During discovery we define these variables around your tools, permissions and way of working.
Assignment matrix by issue type
Integration with ticket boards
Escalation notifications
Outcome
What changes once the system is running.
The final scope is defined during discovery, but these outcomes guide the design of the solution.
Intelligent prioritization based on business impact
Automated escalation of critical tickets
Organized tracking in central ticket log
Guaranteed SLA compliance
Use cases
Where this system fits into a real operation.
Twelve common situations and the operating outcome a well-configured automation can deliver.
Use case · 1/12
Someone makes an enquiry while the team is unavailable. The assistant answers with approved information, collects the essential details and prepares the conversation for follow-up.
Contact
Book a 30-minute diagnosis.
30-MIN B2B DIAGNOSIS
Tell me which process you want to automate.
We review where work repeats, which tools are involved, and which part makes sense to automate first.
In 30 minutes we define:
- ✓Which process to tackle first
- ✓Which tools should be connected
- ✓Which metrics to use to measure if it works
AWSAzureGoogle CloudHubSpotSalesforceAnthropicOpenAIn8n
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orkelya.comEnterprise AI · B2B Diagnostic
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